Shipping & Returns

If you have any questions about your order fullfillment time, shipping times, or need additional shipping options, please contact Amazon.

Shipping Methods


Please refer to Amazon’s shipping methods for your order.

Track Your Package


Shipping information is provided by Amazon.

Order Changes/ Cancellations


Please contact Amazon immediately if any changes are needed for an order, including a cancellation. Once an order has been processed, customers will need to refer to the Amazon Return Policy.

Return Policy

All returns are managed by Amazon. If you have questions about a product you’ve purchased, please contact Etails India via Amazon by clicking here.

Strider Dealers and Franchisee


Once a Strider dealer or franchisee accepts product shipment from a freight forwarder, the dealer/franchisee assumes ownership of the product and is responsible for handling product fulfillment and customer returns.

The 60-Day Money Back Consumer Guarantee policy does not apply to purchases made by Strider dealers or franchisee.

Items purchased through a Strider dealer or franchisee and returned to a Strider Bikes warehouse may be subject to a 25% restocking fee, payable by the dealer or franchisee.